The Phoenician Spa: planning treatments, access and rules
The Phoenician Spa is a full-service, three-story spa at The Phoenician, Scottsdale offering 24 private treatment rooms, locker and steam facilities, an adults-only rooftop pool and a Nail Lounge. Book treatments in advance, arrive at least 30 minutes early to use locker/thermal areas, and note spa access is limited to guests receiving a qualifying service and to those 18 and older.
In this guide
What the Phoenician Spa includes
The Phoenician Spa is a three-story, 22,000+ square foot facility with 24 private treatment rooms, men's and women's vitality pools, steam facilities, and an adults-only rooftop pool. The Nail Lounge has six pedicure loungers and four manicure stations.
Spa locker rooms, relaxation areas, retail and rooftop pool are part of the spa complex. The rooftop pool is reserved for spa guests and features chaise lounges and rentable cabanas handled through the spa concierge.
- 24 private treatment rooms
- Men’s and women’s vitality pools and steam rooms
- Adults-only rooftop pool (spa guests only)
- Nail Lounge: 6 pedicure loungers, 4 manicure stations
| Area | Notes |
|---|---|
| Rooftop pool | Open to spa guests; food service during mid-day; cabanas rentable through spa |
| Locker rooms and steam | Open during spa hours for booked spa guests |
| Nail Lounge | Open daily with dedicated pedicure/manicure stations |
Booking treatments and appointments
Treatments run throughout the spa day; the first treatment usually begins at 10:00 am and the last treatment ends at 5:00 pm, while locker rooms and relaxation areas open at 9:30 am. Book in advance, especially on weekends or during busy seasons.
The spa operates a cashless policy: accepted payments include major credit cards or charging to your guest room. Cancellation rules require at least 4 hours' notice for single appointments and 24 hours for packages, private parties, cabana rentals or personal training.
- First treatment typically starts at 10:00 am; locker rooms open 9:30 am
- Last treatment usually ends at 5:00 pm
- Cancel or amend appointments with minimum 4 hours' notice
- Packages and private services require 24 hours' notice
| Booking detail | What to expect |
|---|---|
| Payment | Cashless: Mastercard, Visa, AmEx or room charge |
| Cancellation | 4-hour minimum for single appointments; 24 hours for packages |
| Age requirement | Spa facilities reserved for guests 18+ receiving qualifying treatments |
Who can use the spa and facility access rules
Spa facilities (locker rooms, relaxation areas, rooftop pool) are reserved for guests who are receiving a facial, massage, body treatment, or a combined manicure/pedicure. The spa enforces an 18+ age requirement for facility access.
Younger guests may use specific services such as the Drybar or nail salon only when accompanied by an adult; verify service eligibility when booking.
- Spa access: only for guests with qualifying treatments
- Minimum age for facility use: 18 years
- Younger guests may access some services when accompanied by an adult
| Service / Area | Access rule |
|---|---|
| Massages, facials, body treatments | Full access to spa facilities for the service recipient (18+) |
| Nail salon / Drybar | Available to younger guests if accompanied by an adult (check at booking) |
| Rooftop pool | Exclusive to spa guests receiving qualifying treatments |
Spa hours, arrival and what to bring
The spa’s locker rooms, relaxation areas and retail are open daily from 9:30 am to 5:30 pm; treatments begin at 10:00 am and finish by 5:00 pm. Arrive at least 30 minutes before your treatment to use the locker, steam or vitality pools and to complete intake forms.
Bring a photo ID and the credit card you used to guarantee your booking if you didn’t charge to your room. The spa is cashless, so card or room charge is required for on-site purchases and gratuities.
- Spa hours (locker rooms & retail): 9:30 am–5:30 pm daily
- First treatment: 10:00 am; last treatment ends by 5:00 pm
- Arrive 30+ minutes early to use thermal areas and complete forms
- Bring photo ID and card (or charge to room)
| What to bring | Why |
|---|---|
| Photo ID & card | Check-in and payment |
| Swimsuit (if using rooftop pool) | Rooftop pool and vitality pools |
| Comfortable clothing | Post-treatment comfort and use of relaxation areas |
Rules, etiquette and health considerations
The spa enforces a professional, quiet environment. Mobile phones should be silenced in relaxation areas and treatment rooms; talk to your therapist about health conditions, allergies, recent surgeries, or pregnancy when you book or at check-in.
The Phoenician Spa requires a minimum notice for cancellations and follows a cashless payment policy. If you need special accommodations or have mobility concerns, notify the spa ahead of your visit so staff can assist.
- Silence phones and limit noise in relaxation areas
- Disclose medical conditions or pregnancy to therapists
- Follow the spa’s cancellation rules (4 hours or 24 hours for packages)
- Spa is cashless—bring a card or use room charge
| Etiquette point | Recommendation |
|---|---|
| Tipping | Pay by card or room charge; ask front desk about adding gratuity |
| Arrival time | Arrive 30+ minutes early to use amenities |
| Privacy | Locker rooms and rooftop pool reserved for spa service recipients |
Getting to the spa, parking and related resort policies
The Phoenician is located at 6000 E Camelback Rd, Paradise Valley, AZ 85251. There is on-site valet and self-parking for resort guests; overnight valet and self-parking rates are posted by the resort (fees may apply).
There is no complimentary airport shuttle listed; guests typically use taxis, rideshare, prearranged car services, or rental cars. If you are staying at the resort and charge spa services to your room, the spa accepts room charges as payment.
- Address: 6000 E Camelback Rd, Paradise Valley, AZ 85251
- On-site parking: valet and self-parking available (fees apply)
- No complimentary airport shuttle listed—use rideshare or car service
- Spa accepts room charge for payments
| Parking / Transport | Notes |
|---|---|
| Valet & self-parking | Available for guests; overnight fees apply |
| Airport access | No complimentary shuttle; taxi, rideshare or car service recommended |
| On-site car rental | Go Rentals can meet guests at baggage claim and coordinate with valet |
Practical tips for planning your spa visit
Book early—especially for weekends and the high season (winter/spring)—and confirm any age or service eligibility if you plan to bring a younger guest for Drybar or nail services. If you want rooftop pool time or a cabana, arrange through the spa concierge when you book.
If you’re staying at the hotel, know that standard check-in is 4:00 pm and check-out is 11:00 am; you can often charge spa services to your room. If you’re not a hotel guest, confirm whether a day pass or booking requirement applies for pool or spa access before arriving.
- Book treatments and rooftop cabanas ahead through the spa concierge
- Confirm age eligibility for specific services when booking
- Arrive 30+ minutes early to enjoy locker/thermal areas
- Charge to room if you're a hotel guest to simplify payment
| When to book | Why |
|---|---|
| At least a few days ahead (weekends/seasonal) | High demand for treatments and rooftop pool cabanas |
| 24+ hours ahead for packages/private events | Packages and private bookings require longer cancellation windows |
| Same-day for last-minute openings | Possible but less reliable—call spa directly |
